WHEN WILL YOU SHIP MY PRODUCTS?
Our every product is made to order. so our processing time 6 – 9 days. orders leave the warehouse within 10 days of payment. 

WHEN WILL I RECEIVE MY PRODUCT(S)?
Usually, deliveries take 5-15 business days for the US. Apart from the US some countries can take up to 3-4 weeks to deliver because of their customs clearance.

WHERE ARE MY PRODUCTS COMING FROM?
Our warehouses are located in Los Angeles, California, USA and Beijing, China.

WHY THE PRODUCT PRICE IS LOW IN THAT BOX I RECEIVED?
we reduce the product price when shipping to avoid customs clearance.

HOW SECURE IS MY PERSONAL INFORMATION?
Nilewed.com adheres to the highest industry standards to protect your personal information.
Our store makes use of SSL (secure socket layer technology) with an industry-standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.

I PLACED AN ORDER BUT I DIDN’T RECEIVE A CONFIRMATION EMAIL…WHAT’S HAPPENING?
Please check your SPAM folder to see if your confirmation email was sent there. You can also contact our support team providing the user name and email which you used to order the products and they will be able to assist you further.