The customer is responsible for the shipping costs associated with returning the item(s). After receiving the returned item, Nilewed will credit the customer’s account for the original purchase price minus the $5.00 restocking fee. Nilewed will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Nilewed. In a case of a missing package on orders placed in the United States we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is your responsibility to contact the post office and file a claim for the missing package.
To enable us to deal with your potential issue and possible refund, we require your receipt and proof of purchase.
You will not be eligible for a refund unless we receive the item back in its original condition and within the original packaging and in the same condition it was sent to you. Once we receive your returned item, it will be inspected. We will then notify you by email if the item is eligible for a refund! If your refund is approved, it will be processed and the original credit card will automatically be refunded within 2-5 business days.
Items that are non-refundable are:
Custom made merchandise
Sales items (only regular priced items may be refunded, unfortunately, sale items CANNOT be refunded)
Replacement items (if applicable) We will only replace items that are found to be defective or damaged. Do NOT send ANY item back to us. Contact the customer service department FIRST.
Order Modification / Cancellation
After your order has been placed, you have 12 hours to contact our Customer Support Team and request order Modifications, Change of Address, or a Cancellation. After 12 hours, your order can no longer be Modified or Cancelled.
Please be informed that a Management, Processing and Transaction Fee will be applied for FULL Order Cancellation (25% of your total order value) & for PARTIAL Order Cancellation (25% of your total product value).
Shipping & Delivery
Shipping and delivery times vary depending on the item purchased. We deliver to the United States and U.S. territories. Other locations will be delivered with International shipping rates and the delivery times will obviously be longer.
For the United States and U.S. territories, please allow 3-15 business days for delivery.
For International Deliveries:
Shipping and delivery times vary depending on countries. Please allow 14-25 business days for delivery.
If you do not receive your item within the specified time period, please contact our customer service department.
Note: Our every product is custom made to order. so processing time is not included here.
You are requested not to return any products to us without first contacting our customer service help desk!
Returns are accepted only under the following conditions:
– The return must be received by Nilewed.com within 60 days of purchase.
– The returned item must be unworn and in new condition.
– All returns are subject to a $5.00 restocking fee per package.
– Regular priced items are returnable.
If a product requires you to choose a size at the time of purchase, please choose the size carefully. If you choose a wrong a size, contact our customer service as soon as possible before the order is fulfilled. After shipment/delivery, we will not accept any Return or Refund request if you chose the wrong size.
To return your product, you should email our customer service department FIRST and obtain a ‘Returns Number’ and find out the returns delivery address. All returns and associated shipping costs are customer’s own responsibility.
If your item is valued at over $20, we strongly suggest using a trackable shipping service or purchase shipping insurance. We CANNOT guarantee or be held responsible if we do not receive your returned item.
Items that are non-returnable are:
– Gift cards/vouchers
– Custom made merchandise
– Free items
– Sale[discounted] items are not returnable
3 Day Dead on Arrival (DOA) Policy:
If your item arrives damaged or is not working, kindly contact our Customer Support within 3 days of the order being received. Our team will inspect the issue with your product and reship you the product or initiate the refund for your transaction.
Customers must send sufficient evidence such as clear photos and videos (preferred) of the damaged or defective product and the shipping packaging within 3 days of the order being received. After 3 Days, you will not be eligible for 3 Day Dead on Arrival (DOA) Policy.